Karlovy Vary thermal spring salt – jar and sachet set

Shipping and delivery

We ship within the Czech Republic and to 22 other European countries using reliable carriers. Within the Czech Republic, Zásilkovna Z-BOXes offer our fastest and most economical delivery — delivery within 1–2 working days and free shipping on orders of 1 800 Kč or more.

• Zásilkovna / Packeta — pick-up points and Z-BOXes across Europe (Slovakia, Germany, France, Poland, Hungary, Romania, Croatia, Bulgaria, Lithuania, Latvia, Belgium, Denmark, Estonia, Finland, Greece, Italy, the Netherlands, Portugal, Slovenia, Spain, Sweden and Ukraine).
• Balíkovna (Czech Post) — pick-up points in the Czech Republic.
• PPL — delivery to an address, ParcelShops and cash on delivery.

Shipping prices in the Czech Republic

All shipping prices include 21 % VAT and packaging.

Free shipping in the Czech Republic applies to orders of 1 800 Kč or more for all available shipping methods, including cash on delivery. Below this threshold, the prices listed in the table apply.

Delivery times

Delivery times depend on the distance from the dispatch warehouse and the selected carrier:

• Czech Republic: usually 1–2 working days from handover to the carrier (Zásilkovna Z-BOX and Balíkovna Balík do ruky are exceptions, as indicated in the table above).
• Europe: approximately 3–7 days.

You will receive an email when your parcel is dispatched, including its tracking number.

Shipping price

The shipping price depends on the destination country and the selected carrier. You will see the current price at checkout after entering your delivery address. All shipping prices include 21 % VAT and packaging.

Maximum parcel weight

• Zásilkovna — up to 5 kg / dimensions 70 × 120 cm
• Balíkovna — up to 15 kg / dimensions 50 × 50 × 50 cm

Free shipping

We offer free shipping within the Czech Republic when the value of the goods after discounts is at least 1 800 Kč, for all available shipping methods, including cash on delivery. For international delivery, the shipping price depends on the selected country and shipping method and is displayed at checkout.

Choosing a pick-up point

After completing your order, you will see an option on the Thank you page (and in your order confirmation email) to choose a specific pick-up point — for example, the Packeta branch, Z-BOX or Balíkovna closest to your address.

If you do not choose a pick-up point when completing your order, we will shortly send you an email reminder with a link where you can make your selection.

Receiving the goods

The customer is required to accept the goods when they are delivered to the address (or pick-up point) specified in the order. If you do not accept the goods and another delivery attempt is made, we are entitled to request reimbursement of the costs.

When receiving the goods from the carrier, we recommend checking that the packaging is intact. Report any defects to the carrier immediately upon receipt and also by email to shop@karlovarska-sul.cz.

Personal collection

By prior arrangement, personal collection is available at the company’s registered office: Karlovarská sůl s.r.o., Na Výhledě 1076/3C, 360 17 Karlovy Vary

International delivery

We deliver throughout the European Union and to other European countries. You will see the full list of countries and shipping prices when entering your delivery address at checkout. The displayed prices are automatically converted into the local currency (EUR, PLN, HUF, RON and others) at the current exchange rate.

Contact

Karlovarská sůl s.r.o. Company ID: 11669403, VAT ID: CZ11669403 Na Výhledě 1076/3C, 360 17 Karlovy Vary Email: shop@karlovarska-sul.cz

These shipping conditions form an integral part of the Terms and Conditions.