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Shipping policy

Shipping and Delivery Policy

Karlovarská sůl / LEON

Version: 8 October 2026

Effective from publication in the online store for new orders

We send goods using the carriers and services offered for the particular order. After entering your delivery details, you will see the available delivery methods and their total price before submitting the order. The available options depend in particular on the country of delivery, the dimensions and weight of the parcel and the selected payment method.

1. Delivery methods within the Czech Republic

The following options may be offered for an order in particular:

  • Zásilkovna / Packeta: delivery to a collection point or Z-BOX;
  • Balíkovna: delivery to a collection point or an address, according to the service offered;
  • PPL: delivery to a ParcelShop or an address;
  • personal collection: by prior arrangement at our registered office in Karlovy Vary.

Cash on delivery can be selected only for a delivery method and country for which it is offered when ordering. Offering a particular carrier does not mean that all of its services or collection points are available.

2. Delivery charges within the Czech Republic

Delivery charges within the Czech Republic
Carrier Delivery / payment method Goods value below CZK 1 800 Goods value of CZK 1 800 or more
Zásilkovna Z-BOX / collection point, payment in advance CZK 89 CZK 0
Zásilkovna Z-BOX / collection point, cash on delivery CZK 116 CZK 0
Balíkovna Collection point, payment in advance CZK 89 CZK 0
Balíkovna Delivery to an address, payment in advance CZK 119 CZK 0
PPL ParcelShop, payment in advance CZK 89 CZK 0
PPL Delivery to an address, payment in advance CZK 99 CZK 0
PPL Delivery to an address, cash on delivery CZK 135 CZK 0

These are final prices, including applicable VAT and packaging. For cash-on-delivery rows, the stated amount also includes the fee for that payment method. We will confirm the offered options and the final price in the order summary before you submit the order. If the price list and the summary differ, let us know; we do not increase the price of an order for which the contract has already been concluded.

3. Free delivery

For delivery within the Czech Republic, delivery is free for a goods value of CZK 1 800 or more, for all options listed in the price list above. For the listed cash-on-delivery options, cash on delivery is also free once this threshold is reached; the total charge for delivery and this payment method is CZK 0.

The threshold is calculated from the price of the goods after discounts, excluding delivery and the payment method fee. You will see whether the threshold has been reached and the final amount before submitting the order.

We may amend the conditions for future orders; changes do not affect contracts already concluded. If a special promotion applies, any different conditions must be published before the order is placed. We do not retrospectively impose a penalty for free delivery already provided when you exercise your statutory right to withdraw.

4. Delivery time

We state the estimated dispatch and delivery dates in the offer or when ordering. The usual approximate transit time after handover to the carrier is:

  • Czech Republic: usually 1–2 working days;
  • other countries in Europe: approximately 3–7 days, depending on the country and service.

These times describe transit after dispatch, not automatically the total time from placing the order. The overall time also depends on product availability, order confirmation, the selected payment method and any collection point details that need to be supplied. A specifically agreed delivery time takes precedence.

If no other delivery time has been agreed, we will deliver the goods without undue delay, no later than 30 days after conclusion of the contract. We will inform you of any delay we become aware of; notification alone does not change the agreed delivery time. If we fail to meet it, your rights under the terms and conditions and the law apply, including the option to grant an additional period and subsequently withdraw.

We will notify you by email after dispatch. If the service provides parcel tracking, you will also receive tracking details.

5. Selecting a collection point

For delivery to a collection point or parcel locker, select a specific location according to the instructions in the ordering process. If a service allows you to select the location only after submitting the order, we will inform you of this procedure before you complete it and provide the relevant instructions or link.

If the collection point is missing and is needed for delivery, we will ask you to provide it. Without agreement, we will not change the delivery method to a more expensive option or select a collection point you have not confirmed. A request for additional details does not in itself entitle us to extend the agreed delivery time at our discretion.

6. Parcel weight and dimensions

Each service has its own weight and size limits. If an order exceeds them, we will offer appropriate delivery or agree on another arrangement with you before concluding the contract. We will not split a parcel or increase the delivery charge without your consent if doing so would change terms already agreed.

The specific options for your order are governed by the carriage conditions of the selected service and the options offered when ordering. The same limits may not apply to a collection point, parcel locker and delivery to an address.

7. International delivery

We deliver internationally to countries and regions for which the online store offers a specific available delivery option when ordering. The list of countries in the store's country selector does not in itself mean that every carrier offers all of its services to each country.

You will see the exact delivery charge, currency and total amount after entering your delivery details, before submitting the order. Do not automatically assume that payment will be in the local currency; the currency expressly displayed when purchasing is decisive. Your bank may charge for any currency conversion according to its own terms.

For any delivery outside the European Union, we will inform you of known additional charges and import rules before concluding the contract. If any import duty or tax cannot reasonably be calculated in advance, it must be expressly stated before the order is placed that you may have to pay it. Without such prior information, we do not pass additional mandatory costs on to you. This provision does not in itself introduce delivery to any particular country.

8. Receipt and damaged parcels

Collect the parcel at the agreed address or selected collection point within its storage period. If you cannot receive it, contact us as soon as possible.

We recommend checking the packaging upon receipt. It is advisable to record visible damage, take photographs where appropriate and notify both the carrier and us. You may refuse an obviously damaged parcel. Failure to carry out this check, the absence of a carrier's damage report or accepting the parcel does not limit your statutory rights to make a defect claim.

For delivery offered by our online store, we bear the risk of damage in transit until you or a person you designate, other than the carrier, takes possession of the goods. If you arrange another carrier that we did not offer, the statutory rules on handover to that carrier apply.

We will agree with you in advance on any repeat delivery and its possible cost. We seek reimbursement of costs or compensation for damage only under the statutory conditions and in a demonstrable, reasonable amount. We do not impose a flat-rate contractual penalty for failure to take delivery. Failure to collect a parcel does not in itself constitute notice of withdrawal from the contract; if you wish to withdraw from the purchase, let us know unequivocally.

9. Personal collection and contact details

Personal collection is available by prior arrangement at:

Karlovarská sůl s.r.o.

Na Výhledě 1076/3C, Stará Role

360 17 Karlovy Vary

Company registration number: 11669403, VAT number: CZ11669403

Email: shop@karlovarska-sul.cz

Telephone: +420 793 983 909

Confirm the collection time and payment method with us in advance. Personal collection does not change the right to withdraw if the sales contract was concluded through the online store.

This shipping policy forms part of the terms and conditions for the relevant purchase. This version takes effect upon publication in the online store for orders placed from that moment onwards. The document version is dated 8 October 2026; this date does not in itself mean that the document has already been published.

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Free shipping from 1.800 Kč

Applies to delivery within Czechia.
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Home › Privacy Policy

Legal Information

Privacy Policy

Personal Data Processing Policy in accordance with the GDPR Regulation. Our commitments to you as customers of Karlovarská sůl s.r.o.

Updated
July 18, 2024
Issued by
Karlovarská sůl s.r.o.
Headquarters
Karlovy Vary, Czech Republic
Company ID
11669403

Contents

    I. Basic Provisions

    The controller of personal data, according to Article 4, point 7 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data (hereinafter referred to as “GDPR"), is Karlovarská sůl s.r.o., ID 11669403, with registered office at Na Výhledě 1076/3C, Stará Role, 360 17 Karlovy Vary (hereinafter referred to as “the controller").

    Controller's contact details:
    Address: Na Výhledě 1076/3C, Stará Role, 360 17 Karlovy Vary
    Phone: +420 793 983 909
    Email: shop@karlovarska-sul.cz

    Personal data means any information relating to an identified or identifiable natural person. The controller has not appointed a data protection officer.

    II. Sources and Categories of Processed Personal Data

    The controller processes personal data that you have provided or data obtained based on the fulfillment of your order. Primarily, identification and contact details and data necessary for the performance of the contract are processed.

    III. Legal Basis and Purpose of Personal Data Processing

    The legal basis for processing personal data is:

    • Performance of a contract between you and the controller according to Article 6(1)(b) of the GDPR
    • Legitimate interest of the controller in providing direct marketing according to Article 6(1)(f) of the GDPR
    • Your consent to processing for direct marketing purposes according to Article 6(1)(a) of the GDPR in conjunction with Section 7(2) of Act No. 480/2004 Coll., if no goods or services were ordered

    The purpose of processing is:

    • Processing your order and exercising rights and obligations arising from the contract
    • Sending commercial communications and marketing activities

    IV. Data Retention Period

    The controller retains personal data:

    • For the period necessary to exercise rights and obligations arising from the contract (for a period of 15 years)
    • Until consent for marketing purposes is revoked, for a maximum of 10 years

    After the retention period expires, the controller will delete the data.

    V. Recipients of Personal Data

    The recipients of personal data are:

  1. Persons involved in the delivery of goods, services, or payments
  2. Persons involved in ensuring the operation of services
  3. Marketing companies
  4. We use the Shopify platform to operate our store. In connection with the provision of its services, personal data may also be processed outside the European Economic Area. Details about data transfers and the safeguards used are provided in our Privacy Policy.

    VI. Your Rights

    Under the conditions set out in the GDPR, you have the following rights:

    • Right to access your personal data according to Article 15 of the GDPR
    • Right to rectification or restriction of processing according to Articles 16 and 18 of the GDPR
    • Right to erasure of data according to Article 17 of the GDPR
    • Right to object according to Article 21 of the GDPR
    • Right to data portability according to Article 20 of the GDPR
    • Right to withdraw consent to the processing of personal data

    You also have the right to lodge a complaint with the Office for Personal Data Protection if you believe that a breach of personal data protection has occurred.

    VII. Conditions for Personal Data Security

    The controller declares that it has adopted all appropriate technical and organizational measures to secure personal data:

    • Technical measures: Use of technologies for securing data storage, encryption of access, communication, and data stored on servers.
    • Organizational measures: Employee conduct rules to ensure the confidentiality of personal data.

    Data is stored on servers located in the EU or countries with an equivalent level of personal data protection.

    VIII. Final Provisions

    By submitting an order from the online form, you confirm that you are familiar with these personal data protection principles and that you accept them in their entirety. The controller reserves the right to change these terms at any time. New terms will be published on the website karlovarska-sul.cz and, if necessary, sent to your email address.

    These terms become effective on July 18, 2024.

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    Have a question?

    Contact us at shop@karlovarska-sul.cz or use the contact form.

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    Karlovarská sůl

    Karlovy Vary Salt Leon

    Original mineral salt from thermal springs of Karlovy Vary. Tradition since 1882.

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    Company details

    Karlovarská sůl s.r.o.

    Company ID
    11669403
    VAT ID
    CZ11669403
    Registered office
    Na Výhledě 1076, Stará Role, 360 17 Karlovy Vary
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