Shipping
Free delivery within the Czech Republic on goods worth CZK 1 800 or more. Applies to all options listed below, including cash on delivery. The threshold is calculated from the price of the goods after discounts.
How much delivery costs
| Carrier and delivery method | Order below CZK 1 800 | Order of CZK 1 800 or more |
|---|---|---|
| Zásilkovna – Z-BOX / collection point | CZK 89 | Free |
| Zásilkovna – Z-BOX / collection point, cash on delivery | CZK 116 | Free |
| Balíkovna – collection point | CZK 89 | Free |
| Balíkovna – delivery to an address | CZK 119 | Free |
| PPL – ParcelShop | CZK 89 | Free |
| PPL – delivery to an address | CZK 99 | Free |
| PPL – delivery to an address, cash on delivery | CZK 135 | Free |
Prices include applicable VAT and packaging, and, for cash on delivery, the fee for that payment method. You will see the available services and total price before submitting the order.
When your parcel will arrive
Transit within the Czech Republic usually takes 1–2 working days from dispatch. The dispatch date depends on product availability and the payment method selected; we state the estimated date when you purchase. We will notify you of dispatch by email and include tracking details for tracked parcels.
Collection point or parcel locker
Select a specific location according to the instructions when ordering. If your selection is missing and is needed for delivery, we will ask you to provide it.
Personal collection
By prior arrangement at Na Výhledě 1076/3C, Stará Role, 360 17 Karlovy Vary. Confirm the collection time at shop@karlovarska-sul.cz or on +420 793 983 909.
International delivery
We will display the available countries, carriers, price and currency after you enter your delivery details, before you submit the order. Transit within Europe usually takes 3–7 days from dispatch, depending on the country and service. Free delivery on goods worth CZK 1 800 or more applies to delivery within the Czech Republic.
Need help?
Email shop@karlovarska-sul.cz. If your parcel arrives damaged, contact us; photographs will help us resolve the situation quickly. Accepting the parcel or the absence of a carrier's damage report does not limit your statutory rights.
You can find detailed information on delivery and consumer rights in the terms and conditions. Returns and defect claims are explained in the Refund Policy.
Version 8 October 2026. Effective from publication for new orders.