1. Introductory Provisions
1.1. These terms and conditions (hereinafter referred to as “terms and conditions") of the business company Karlovarská sůl s.r.o., with its registered office at Na Výhledě 1076/3C, Stará Role, 360 17 Karlovy Vary, identification number: 11669403, registered in the commercial register maintained by the Regional Court in Plzeň, section C, file 41003 (hereinafter referred to as "seller"), regulate, in accordance with the provisions of Section 1751 (1) of Act No. 89/2012 Coll., Civil Code, the mutual rights and obligations of the contracting parties arising from a purchase agreement (hereinafter referred to as "purchase agreement") concluded between the seller and another natural person (hereinafter referred to as "buyer") through the seller's online store. The online store is operated on the website karlovarska-sul.cz.
1.2. These terms and conditions do not apply to cases where a person purchasing goods from the seller acts within the scope of their business activity or profession.
1.3. Deviating provisions in the purchase agreement take precedence over the terms and conditions.
1.4. The terms and conditions are an integral part of the purchase agreement. The purchase agreement and the terms and conditions are drawn up in the Czech language.
1.5. The seller may change or supplement the wording of the terms and conditions. This does not affect the rights and obligations arising during the validity of the previous wording of the terms and conditions.
2. User Account
2.1. Based on the buyer's registration on the website, the buyer can access their user interface. From there, the buyer can order goods. Ordering can also be done without registration.
2.2. The buyer is obliged to provide correct and truthful information, which must be updated in case of any changes.
2.3. Access to the user account is protected by a username and password, which the buyer must not share with third parties.
2.4. The seller may cancel the user account if the buyer does not use it for more than 2 years or violates their obligations under the purchase agreement.
2.5. The buyer acknowledges that the user account may not be available continuously due to maintenance.
3. Conclusion of the Purchase Agreement
3.1. The presentation of goods on the online store interface is of an informative nature and is not an offer to conclude a contract.
3.2. The web interface contains information about goods, prices, packaging and delivery costs, including any free shipping offer, which applies to orders meeting a specified minimum value.
3.3. Goods are ordered via an electronic form on the website. The buyer has the option to check and change the data before submitting the order.
3.4. The seller is entitled to request additional confirmation of the order.
3.5. The contractual relationship is established upon delivery of the order acceptance by the seller to the buyer's email address.
3.6. The buyer bears the costs incurred when using means of distance communication.
4. Price of Goods and Payment Terms
4.1. The price of the goods and any delivery costs can be paid in the following ways:
- in cash at the seller's address
- cash on delivery
- non-cash transfer to the seller's account
- credit card
- upon personal collection
4.2. Prices remain valid as long as they are displayed on the online store interface.
4.3. Non-cash payments are due within 7 days of the conclusion of the purchase agreement.
5. Withdrawal from the Purchase Agreement
5.1. Withdrawal from the contract, i.e., termination of the contractual relationship between us and you from its inception, may occur for reasons and in ways specified in this article.
5.2. If you are a consumer, meaning a person purchasing goods outside the scope of your business activity, you have the right, in accordance with Section 1829 of the Civil Code, to withdraw from the contract without giving any reason within 14 days from the date of conclusion of the contract.
5.3. You can withdraw from the contract by any verifiable means (especially by sending an email or letter to our addresses provided in our identification details). You can also use the sample form provided by us for withdrawal.
5.4. However, even as a consumer, you cannot withdraw from the contract in cases where the subject of the contract is a performance specified in Section 1837 of the Civil Code.
5.5. The withdrawal period is considered to be observed if you send us a notice that you are withdrawing from the contract during this period.
5.6. In case of withdrawal from the contract, you are obliged to send the goods back to us within 14 days of withdrawal and you bear the costs associated with returning the goods to us.
5.7. In case of withdrawal from the contract, the price will be refunded to you within 14 days from the effective date of withdrawal to the account from which it was credited.
5.8. In case of withdrawal from the contract, however, you are liable to us for any reduction in the value of the goods.
5.9. The seller is entitled to withdraw from the contract at any time before delivering the goods to you if there are objective reasons why it is not possible to deliver the goods.
6. Shipping and Delivery of Goods
6.1. The method of shipping goods is determined based on the buyer's requirements.
6.2. The buyer selects the type of delivery when completing the order according to the selection in the e-shop application in the following ways:
- Delivery services (Balíkovna, DPD CZ, Zásilkovna, PPL, Czech Post, and others)
- Personal collection at the seller's store
Delivery time depends on the distance from the factory to the customer. Approximately 3–7 days within Europe.
6.3. The customer is obliged to accept the goods upon delivery to the address specified in the order.
6.4. If the customer does not accept the goods upon delivery, the seller has the right to demand reimbursement for the costs of re-delivery.
6.5. Upon receipt of goods from the transport company, the customer is obliged to check the integrity of the packaging.
7. Rights from Defective Performance
7.1. The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant legal regulations, especially Sections 1914 to 1925 and Sections 2099 to 2117 of the Civil Code.
7.2. The seller is responsible to the buyer that the goods are free of defects upon receipt and correspond to the agreed description, quality, and properties.
7.3. In case of defective performance, the buyer has the right to repair, delivery of new goods, a reasonable discount, or withdrawal from the contract, depending on the nature of the defect.
7.4. The buyer is obliged to claim the defect with the seller without undue delay after discovering the defect.
8. Other Rights and Obligations of the Contracting Parties
8.1. The buyer acquires ownership of the goods upon payment of the full purchase price.
8.2. Consumer complaints are handled by the seller via email at shop@karlovarska-sul.cz.
8.3. The buyer may contact the Czech Trade Inspection Authority or the European Consumer Centre Czech Republic in case of out-of-court dispute resolution.
8.4. Complaints and Warranty for Goods:
- All goods are covered by a 24-month warranty. The warranty does not cover defects caused by violent damage to the goods, unprofessional handling, or improper storage of the goods.
- The buyer shall make a claim in writing or by e-mail to the seller's address, stating the buyer's name and address, order number, and a description of the detected defects, or attach photographic documentation.
- The seller will decide on the claim within 5 working days of receiving the claim. The seller is obliged to settle the claim no later than 30 days from the date of filing the claim.
- In the event that the claimed goods were the only item in the shipment, the buyer also has the right to a refund of the shipping cost.
8.5. Order Cancellation, Withdrawal from Contract:
- You have the right to withdraw from this contract within 14 days without giving any reason.
- You have the right to withdraw from the contract without giving any reason within 14 days from the day following the day of receipt of the goods.
- To exercise your right of withdrawal, you must inform: Karlovarská sůl s.r.o., Na Výhledě 1076/3C, 360 17 Karlovy Vary, or by e-mail to shop@karlovarska-sul.cz.
9. Personal Data Protection
9.1. The seller fulfills the information obligation towards buyers in accordance with Art. 13 of the GDPR regulation and processes the buyer's personal data for the purpose of fulfilling the purchase agreement, negotiating the purchase agreement, and fulfilling legal obligations. Details can be found in our personal data protection conditions.
10. Sending Commercial Communications and Storing Cookies
10.1. The buyer agrees to receive commercial communications from the seller to the buyer's electronic address or telephone number.
10.2. The seller complies with legal obligations regarding cookie storage in accordance with relevant legal regulations.
11. Delivery
11.1. The buyer may be delivered to their electronic address specified in the user account or order.
12. Final Provisions
12.1. The legal relationship between the seller and the buyer is governed by Czech law.
12.2. If any provision of the terms and conditions is invalid or ineffective, its invalidity does not affect the other provisions.
12.3. The purchase agreement and terms and conditions are archived by the seller in electronic form and are not accessible.
12.4. Seller's contact details:
Karlovarská sůl s.r.o., Na Výhledě 1076/3C, 360 17 Karlovy Vary
E-mail: shop@karlovarska-sul.cz
Phone: +420 793 913 590
In Karlovy Vary, on June 25, 2024